Runbook Index runbook
This index routes operators by failure area. It does not replace the runbooks; it is the first click when something is degraded.
Failure Areas
- App platform and app runtime incidents.
- Billing worker and financial posture incidents.
- Terminal gateway, browser terminal, and node-agent terminal preflight.
- IAM role assignment and membership incidents.
- Provider VM and environment readiness.
- App catalog, app artifact lifecycle, and proxied app UI incidents.
Operating Rule
Use correlation IDs, API/read-model surfaces, and runbook evidence before falling back to direct infrastructure inspection.
Start with Observability when the symptom is unclear and Incident Workflow when the severity, communication, or ownership path needs coordination.
Canonical sources